Effective date: July 10, 2026

epsilonX ("we", "our", or "us") operates this website, through which we sell digital engineering products (CFD & FEA simulation projects and files) and online courses. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have. By using our website, you agree to the practices described in this policy.

1. Information We Collect

Information you provide to us

• Account information: name, email address, password, phone number, country, and city when you create an account.
• Order information: the products or courses you purchase, order history, and billing details.
• Communications: messages you send us through contact forms, email, or phone.

Information collected automatically

• Usage data: pages visited, products viewed, course watch progress, and download activity.
• Device data: IP address, browser type, operating system, and device identifiers.
• Cookies and analytics: we use cookies and similar technologies, including Google Analytics and Meta (Facebook) Pixel, to understand how visitors use our site and to improve our services and marketing.

2. Payment Information

All payments are processed by trusted third-party payment providers, including Paymob and Stripe. Your card number and full payment credentials are entered directly on the secure pages of these providers and are never stored on our servers. We only receive confirmation of the payment status, the transaction reference, and the amount paid, which we use to fulfil your order.

3. How We Use Your Information

• To create and manage your account and authenticate your access.
• To process orders, deliver digital products, and grant access to purchased courses.
• To provide customer support and respond to your requests.
• To send service notifications such as order confirmations, payment status, and important account updates.
• To send push notifications about your orders and new content, where you have allowed them on your device.
• To analyse site performance and improve our products, courses, and user experience.
• To prevent fraud, secure our platform, and comply with legal obligations.

4. Sharing Your Information

We do not sell your personal information. We share it only with:

• Payment providers (Paymob, Stripe) to process your transactions.
• Infrastructure and hosting providers that store our data and deliver our content securely.
• Analytics and advertising partners (Google, Meta) in aggregated or pseudonymous form.
• Authorities where disclosure is required by applicable law.

5. Data Retention

We keep your account data for as long as your account is active. Order and transaction records are retained as required for accounting, tax, and legal purposes. You may request deletion of your account at any time, subject to records we are legally required to keep.

6. Security

We use industry-standard safeguards, including encrypted connections (HTTPS), secure authentication, and access controls, to protect your information. Purchased video content and downloads are protected against unauthorised access. No method of transmission over the Internet is 100% secure, but we work continuously to protect your data.

7. Your Rights

Depending on applicable law, including the Egyptian Personal Data Protection Law (Law No. 151 of 2020), you have the right to:

• Access a copy of the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Request deletion of your data.
• Object to or restrict certain processing, including marketing.

To exercise any of these rights, contact us at info@epsilonx-eg.com.

8. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal data, please contact us and we will delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. Continued use of the website after changes means you accept the updated policy.

Contact Us

If you have any questions about this page, please contact us:

• Email: info@epsilonx-eg.com
• Phone / WhatsApp: +20 103 034 0650
• Address: 27 El-Shorouk Housing, Nasr City, Cairo, Egypt